Due to the nature of this product, refunds will not be issued. If you ever have any issues with your order contact us here.

Returns are only accepted on our custom wig service at this time. The following is our return policy for custom wigs:

If your purchase does not meet your satisfaction, you may return it within 7 days after your order has been received if the product has been unused and unopened. Otherwise, your return will need to be submitted for approval. Here is the process:

  1. Email us at admin@versatilequalityhairllc.com to communicate your concerns within 7 days of receiving your package.
  2. If the return request is approved, we will email you a return label.
  3. You will return the item.
  4. We will resolve the issue.